Technical Requirements & Computer Skills

Canvas Support

Canvas Support is available 24 hours a day/7 days a week/356 days a year to assist you with technical issues that occur in your online course(s).
 

Technical Requirements

In order to access your online course and make the most of your online learning experience, you will need to have adequate access to a computer, the internet and have an active email account either through your college or a third-party service provider.

To find out if your computer or laptop meets the system requirements and you have a support internet browser installed, check out the links below.
Canvas Basic Computer Requirements
Canvas Supported Browsers

Learning Management System

Your ICCOC online course is located in Instructure's Learning Management System called Canvas.  You log into this system through your college's portal.  For assistance with your college portal and login information, please contact your College Help Desk .

Computer Skills

When you enroll in an ICCOC online course, instructors will assume you have basic computer skills.  It is important that you know how to use your computer, the internet, email, word processors, spreadsheets and send attachments prior to starting your online course.
 
To learn how to navigate and use the tools in your online course before you begin your online course, please visit the Welcome to ICCOC Online Learning resource.





Here is a helpful website providing a free tutorial for basic computer skills:   https://www.gcflearnfree.org/basic-computer-skills/ 
Welcome to ICCOC Online Learning

Email

The primary form of communication for online courses is through email.  All of our partner colleges (except Southwestern) will use your college email address to create your profile in Canvas.  This will be your default email address.  You can add an additional email address if you do not want to use your existing college email address or want to use an additional email for notifications.  






 
You will want to make sure that your email account stays active and does not become "full," if using a college email account.  If you are using a third-party website for email such as "Gmail," you will want to check that mail is not going into junkmail folders or spam filters.
 
Adding Email Addresses in Canvas

Mobile

​​From the Canvas Guides, "The Canvas by Instructure app is the mobile version of Canvas that helps you stay current with your courses anywhere you go. Download the Canvas by Instructure app on Android and iOS devices."

"How can I use Canvas on a Mobile Devices as a student?"

Get links to the Android and iOS Guides at:   https://community.canvaslms.com/docs/DOC-4048